Highlights
Research and resolve customer questions related to orders, shipments, aftermarket parts, and account access, ensuring ongoing communication and follow-up. Manage incoming customer calls and emails, providing professional and timely support while routing inquiries to the appropriate departments when needed.
Numbers & Facts
| Location | Michigan City, IN |
| Industry | Financial Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
Description
Customer Service Professional
Michigan City, IN100% Onsite
Salary: $$47,840.00 to $$54,080.00
Our client is seeking a Customer Service Professional to join their collaborative customer support team. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where no two days are the same.
Schedule
- Monday-Friday, 8-hour shifts
- Rotating schedule between 7:00 AM and 5:00 PM to support customer coverage
- Schedule provided several weeks in advance
- Occasional overtime available as business needs arise- NOT mandated
Responsibilities
- Manage incoming customer calls and emails, providing professional and timely support while routing inquiries to the appropriate departments when needed
- Research and resolve customer questions related to orders, shipments, aftermarket parts, and account access, ensuring ongoing communication and follow-up
- Create, update, and maintain customer cases within the CRM system, including accurate data entry and documentation of customer interactions
- Assist customers and channel partners with user account setup, login support, and general system access requests
- Collaborate with internal teams to expedite urgent requests, track orders, and deliver exceptional customer service
Qualifications
- Previous customer service experience required (2+ years at least)
- Strong data entry and computer skills
- Ability to remain calm, professional, and solution-oriented when assisting frustrated customers
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
Software & Systems
- CRM experience preferred (Salesforce is a plus)
- Microsoft Outlook and Excel experience helpful
- Experience working with shared drives and multiple systems
- Call center or phone system experience is a plus (RingCentral/RingCX)
Preferred
- Bilingual Spanish is a plus, but not required
#INAUG2026
Click here to apply online
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
