Customer Service Process Improvement Specialist (Manufacturing)

Job TitleRequired Education: • High School Diploma or equivalent Preferred Education: • Bachelor's Degree Required Knowledge: • Good knowledge in a technical field or business method, including the basic theoretical background • Develops basic business understanding • Contributes to team effort, awareness of expected value add • May improve processes, business methods or technical components Description: • Deploys detailed knowledge and expertise about the organization's service offering, related products and application domain to improve either business operations (e.g.

Job TitleRequired Education: • High School Diploma or equivalent Preferred Education: • Bachelor's Degree Required Knowledge: • Good knowledge in a technical field or business method, including the basic theoretical background • Develops basic business understanding • Contributes to team effort, awareness of expected value add • May improve processes, business methods or technical components Description: • Deploys detailed knowledge and expertise about the organization's service offering, related products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g., service offering/portfolio innovation) • Maintains a close interaction with various management functions • Supports acquisition activities with detailed technical know-how on complex issues • Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations • Needs professional technological, economical or scientific know-how, methods, tools and principles, and applies them to differing and variable situations • Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes Key Responsibilities: • These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contribute to team results • Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles • Targets are short to medium term (best to be characterized as milestones), and achievements are monitored • They may provide functional advice to and integrate services of operational staff or semi-professional colleagues • Typically, these functions require 2 to 5 years of relevant experience in their field of work and qualification**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**