Customer Service Payment Queue Representative

In this role, you will support member account management by handling inbound calls related to billing, payments, and account maintenance. Maintain and update member account information, including email addresses, mailing addresses, phone numbers, and other demographic details.

Job Title: Customer Service Representative
Duration: Start asap – March 2027
Pay Rate: $20/hour
Schedule:

• Shifts available: 7:00 AM – 3:30 PM or 8:00 AM – 4:30 PM
• Training schedule: 8:00 AM – 4:30 PM (first two weeks)

Position Overview
We are seeking detail-oriented and customer-focused individuals to join our team as Seasonal Contact Center Agents. In this role, you will support member account management by handling inbound calls related to billing, payments, and account maintenance. This is a great opportunity for individuals who enjoy helping others, solving problems, and working in a fast-paced, team-oriented environment.Key Responsibilities

• Respond to inbound calls regarding billing inquiries, payments, and account updates
• Process payments and ensure accurate transaction handling
• Maintain and update member account information, including email addresses, mailing addresses, phone numbers, and other demographic details
• Review and verify member eligibility when handling termination requests
• Ensure all required documentation and criteria are met before processing or escalating requests
• Accurately document all interactions and updates in internal systems
• Follow established policies, procedures, and business rules
• Collaborate with internal teams to ensure a seamless member experience

Qualifications

• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to navigate multiple systems and resources efficiently
• Must be very proficient with MS Office Suite
• Comfortable handling confidential information
• Ability to follow processes and work independently in a structured environment
• Call center experience preferred

Training

• Two-week paid training period
• Training hours: 8:00 AM – 4:30 PM

Why Join Us?

• Competitive hourly wage
• Consistent weekday schedule
• Valuable customer service and administrative experience
• Supportive team environment

ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.PandoLogic. Keywords: Customer Service Representative, Location: Stevens Point, WI - 54481