Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Make your mark at the world’s largest HVAC company
Daikin Applied is seeking a Customer Service Parts Order Management person who will work to achieve world class Customer Service within a team environment by answering customer requests in a timely fashion, processing orders efficiently and managing customer complaints to resolution while providing customers with an unrivaled experience. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive ourevery endeavor!
Location: Hybrid, Plymouth, MN
What you will do:
- Fields incoming customer requests in Salesforce in a timely manner to assure efficiency in resolution.
- Ensures that order processing is accurate and timely.
- Acts as customer contact regarding pricing, lead time, and shipping questions.
- Manages emergency requests for high priority situations.
- Recommends corrective actions to resolve customer complaints.
- Work cross-functionally with other teams to resolve issues and manage requests.
- Handles various special projects as assigned by manager
- Creates and assists in process documentation
What’s in it for you:
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Minimum Qualifications:
- High School Diploma or GED
- 2+ years of customer service experience
- 1 + year of Salesforce experience
- Work visa sponsorship is not available for this position
Benefits:
- Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
- Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
- Short term and long-term disability
- 3 weeks of paid time off for new employees + 11 company paid holidays
- Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
- Paid sick time in accordance of the federal, state and local law
- Paid parental leave and tuition reimbursement after 6 months of continuous service
The typical annual base salary for this position ranges from $21.35 - $33.97 an hour in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
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If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!