Customer Service & Order Entry Specialist

This position works for an international machine/tooling components manufacturer and supports three separate departments.  We are a small sales office with a limited number of employees located here in the US and responsibilities will include various administrative tasks to support each department with the overall goal of success and profitability.

Job Title: Order Entry / Customer Service Representative
Job Overview
The Order Entry / Customer Service Representative plays a critical role in ensuring accurate order processing and delivering exceptional customer support. This position serves as a liaison between customers and internal departments, ensuring timely and precise fulfillment of orders while maintaining high levels of satisfaction.
Key Responsibilities

• Process customer orders accurately and efficiently using the SAP order management systems.
• Verify order details, including pricing, product codes, quantities, and shipping information.
• Respond to customer inquiries via phone, email, or chat regarding order status, product availability, and delivery timelines.
• Resolve issues related to order discrepancies, returns, or delays with professionalism and urgency.
• Coordinate with internal teams (sales, warehouse, shipping) to ensure smooth order fulfillment.
• Maintain customer records and update account information as needed.
• Generate reports on order activity, backorders, and customer feedback.
• Support sales team with quotes, product information, and follow-up communications.

• 1–3 years of experience in order entry, customer service, or administrative support.
• Proficiency in Microsoft Office and familiarity with SAP.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and manage time effectively.
• Customer-focused mindset with a problem-solving attitude.
• Must be well organized to work with each department.

• Experience in manufacturing and/or distribution environments.
• Knowledge of inventory management or logistics processes.

• Competitive hourly wage or salary (based on experience).
• Health, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.

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