Customer Service & Operations Representative

Job Title: Customer Service & Operations Representative

Location: On-site (No remote option)

Position Type: Part-Time

Pay Rate: $20/Hour

Schedule: Flexible Shift Hours, Monday – Friday (Day shift; no weekends, except occasional special events)

Elk Grove Milling, Inc. Elk Grove Milling has been on the cutting edge of the feed industry since 1982. As a member of the Elk Grove Milling team, you will be a part of a well-established company with strong community roots.

Role Summary

The Customer Service & Operations Representative serves as the operational hub for our customer support team and an essential coordinator across all internal departments. Acting as the primary point of contact for general inquiries, this role manages order receipt, warehouse fulfillment coordination, and scale house operations through to final customer delivery.

The ideal candidate thrives in a fast-paced environment, possesses strong technical and administrative skills, and brings a foundational understanding of the agricultural or equine industry. This position is well-suited for early-career professionals eager to enter the industry, as well as experienced individuals seeking better work-life balance within a collaborative, dynamic team.

Core Responsibilities

Customer Service & Front-Office Operations

• Customer Relations: Serve as the first point of contact for clients, dealers, and partners; delivering exceptional service and problem resolution.

• Communication Management: Handle incoming calls and email inquiries promptly and professionally.

• Scale House & Facilities: Manage scale house operations for receiving and shipping truckload shipments.

• Office Logistics: Maintain office supply inventory, receive and log incoming deliveries, and distribute mail/packages to appropriate departments.

• Event & Promotional Support: Prepare product samples, promotional materials, and raffle baskets or giveaway packages for tradeshows, industry sponsorships, and special events.

Administrative & Financial Support

• Invoicing & Billing: Process accurate account invoices for transportation and product sales to maintain timely payment cycles.

• Accounts Receivable: Process incoming payments and create item receipts for internal accounting verification.

• Daily Operations: Execute daily opening and/or closing procedures to ensure facility readiness.

• Quality Assurance Support: Assist the Compliance Specialist with logging laboratory samples and cross-checking quality assurance test results.

Logistics & Dispatch Support

• Secondary Dispatch: Assist with dispatching outbound deliveries across company-owned fleet (EGM trucks), retail partner channels, and custom milling orders.

• Shipping Documentation: Assist with preparing loading maps for warehouse staff, generate driver sales orders, and be able to identify necessary transport paperwork.

• Portal & Schedule Management: Coordinate and schedule customer orders across various partner portals while keeping internal teams aligned.

The responsibilities listed above represent the primary functions of the position but are not exhaustive. Additional related duties may be assigned based on operational needs.

Qualifications

Required

• Experience: Background in customer service or office administration preferred, though a strong willingness to learn will be considered for the right candidate.

• Technical Skills: High proficiency with Microsoft Office Suite (Word, Excel) and QuickBooks, with the ability to quickly adapt to custom software. Minimal experience with a strong willingness to learn will be considered for the right candidate.

• Organization: Exceptional attention to detail, time management, and the ability to prioritize tasks in a dynamic environment.

Preferred

• Industry Knowledge: Practical experience with horses/livestock, or academic background in Animal Science (or related agricultural field).

• Logistics Familiarity: Understanding of modern freight practices and commercial Electronic Logging Devices (ELDs).

Role Impact

This position directly influences customer satisfaction, operational efficiency, and overall company profitability. Serving as the integral liaison between sales, warehousing, logistics, compliance, and administration, this role ensures seamless cross-departmental communication. By bridging these teams and maintaining smooth coordination across order entry, scale house operations, and fulfillment, this role ensures our products reach our partners accurately and on schedule.

Minimum Physical Requirements

These physical requirements are not exhaustive; additional job-related physical requirements may be added on an as-needed basis. Corrective devices may be used to meet physical requirements.

·Vision: Requirements of this job include close vision

·Speaking/Hearing: Ability to give and receive information through speaking and listening

·Dexterity and ability to operate a computer keyboard, mouse, and other devices, and objects for significant portions of the workday

·Regular, predictable attendance is required

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.Elk Grove Milling, Inc. is an equal opportunity employer. Employment is at will.