A full service contract manufacturer, located in Macungie, PA, specializing in Printed Circuit Board and Electro-mechanical assembly is seeking a Customer Service & Operations Manager to join their team. This person will be the primary liaison between key OEM customers and internal manufacturing teams. This role combines customer account management with operation management to ensure on-time delivery, quality, performance, and overall customer satisfaction in a fast-paced electronics manufacturing environment. The ideal candidate is a proactive leader who understands electronics manufacturing operational needs and can balance customer expectations with production realities, driving performance and long-term partnerships. Duties include: Manage key customer accounts from RFQ through delivery; Lead contract reviews, forecasts and order management; Coordinate with production, planning, purchasing, engineering and quality teams; Oversee on-time delivery (OTD), backlog and capacity alignment; Job Requirements: 5+ year's prior experience in electro-mechanical/contract manufacturing (PCBA preferred); Understanding of ERP/MRP systems, purchasing and production planning; Knowledge of ISO 9001 and IPC standards preferred.
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Penn Technical Staffing
Bill Penn and Chris Juliano founded Penn Technical Staffing in 2005, with a vision to create a different kind of staffing company-one that would embrace new technology, strive for operational excellence and deliver superior service to our customers.
Since we opened, we have seen outstanding growth and developed a recruiting team that is professional, motivated and well trained on the most effective ways to recruit and retain top-notch individuals. We believe that people and the positive relationships that we build with them are the keys to our future success.
10 to 19 employees
Staffing/Employment Agencies
http://www.penntechnical.com/