Piper Companies is seeking a Customer Service Onboarding Specialist to join a growing organization within the technology services industry. The Customer Service Onboarding Specialist will be responsible for guiding clients through onboarding and implementation while providing technical customer support at a CCNA-equivalent level.
Responsibilities of the Customer Service Onboarding Specialist:
- Lead end-to-end client onboarding and implementation processes, ensuring a seamless customer experience.
- Serve as a primary point of contact for new clients, providing technical support and troubleshooting.
- Assist customers with network-related configurations, connectivity issues, and product setup.
- Collaborate cross-functionally with engineering, support, and account management teams.
- Translate technical concepts into clear, user-friendly guidance for clients.
- Maintain thorough documentation of onboarding activities, configurations, and support cases.
- Proactively identify opportunities to improve onboarding processes and customer satisfaction.
Qualifications of the Customer Service Onboarding Specialist:
- Experience in technical customer service, onboarding, or implementation roles.
- CCNA-level knowledge of networking fundamentals (routing, switching, TCP/IP, etc.).
- Strong troubleshooting skills within networked or cloud-based environments.
- Proven ability to manage client relationships and ensure a positive onboarding experience.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong organizational skills and ability to manage multiple client onboarding projects simultaneously.
Compensation of the Customer Service Onboarding Specialist includes:
- Salary range: $65,000 - $85,000 depending on experience
- Comprehensive benefits package including medical, dental, vision, 401(k), and PTO
- Fully remote work environment
This job opens for applications on 06/26/2026. Applications for this job will be accepted for at least 30 days from the posting date.
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