Customer Service/Office Support

Shipping and logistics support; schedule shipments, prepare necessary shipping documentation, communicate with the warehouse and production teams regarding orders, track shipments and delivery dates, handle shipping inquiries and resolve issues. Strong organizational skills with an ability to manage multiple tasks, prioritize effectively, and maintain order in the workspace.

We are seeking a highly organized and versatile Customer Service/Office Support person. This role requires an individual who can multitask and has excellent communication skills. This role will perform a variety of office support tasks and provide exceptional customer service to our customers.
Duties and responsibilities include:

• Answering the phone; handling inquiries, orders, and related questions
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Maintain an updated knowledge of our products, services, and the company's customer service policies
• Handle special office projects as needed
• Work with the sales team, administrative team or shipping department to handle customer orders and shipments
• Review customer accounts and transactions while resolving issues
• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
• Receive incoming orders, calculate charges and process payments
• Assist with data entry, document preparation, and other clerical tasks
• Ensure confidentiality of sensitive information
• Document customer interactions, compile documents and forward information to the appropriate department
• Collaborate with team members to support business operations
• Shipping and logistics support; schedule shipments, prepare necessary shipping documentation, communicate with the warehouse and production teams regarding orders, track shipments and delivery dates, handle shipping inquiries and resolve issues
• Perform other related duties as assigned by management

Qualifications for Customer Service /Office Support

• 2+ years of previous customer service experience a plus
• High school diploma or equivalent; additional qualifications are a plus
• Friendly and welcoming manner with customers and members of the team
• Familiarity with customer-relationship management (CRM) software programs a plus
• Ability to explain concepts in a clear, simple manner to customers
• Strong organizational skills with an ability to manage multiple tasks, prioritize effectively, and maintain order in the workspace
• Strong command of written and verbal English
• Ability to maintain a calm and polite manner in stressful situations
• Strong attention to detail to ensure accuracy and completeness in all tasks, from data entry to proofreading documents
• Adaptable and flexible to adjust to changing priorities, learn new systems quickly, and handle unexpected situations
• Proficient in Microsoft Office and other basic computer skills
• Familiarity with office equipment such as printers, scanners, and fax machines

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