Customer Service Manager

To be considered for the Customer Service Manager position you must have: Previous customer service management experience within a manufacturing environment or similar. Applications that fit the listed requirements will be contacted within 2-3 business days to schedule an initial phone interview with the Omni One team.

Customer Service Manager
Novi, MI area
28952

Our client is a family-owned corporation that has been in business for 100 years and continue to grow.  They are a top-notch manufacturer and their products can be found in homes everywhere.  They offer excellent benefits including medical, dental, paid time off, 401K and more!  They are in need of a Customer Service Manager to join their team.

As Customer Service Manager, you will be responsible for:
Coaching, training, and mentoring the order process team
Overseeing customer service and order management
Being the liaison between sales, manufacturing, accounting and vendors
Managing and resolving customer issues
Supporting the sales team with pricing, order management, customer service and account activities
Supporting order processing by ensuring timely and accurate processing of orders
Maintaining customer and account records
Working with accounting on any pricing changes or issues
Preparing monthly reports
Handling inquiries and answering questions from prospective customers
Developing, implementing, improving and maintaining customer service policies and procedures

To be considered for the Customer Service Manager position you must have:
Previous customer service management experience within a manufacturing environment or similar.  Experience in consumer products would be a plus
Excellent communication skills and strong attention to detail
The ability to multi-task
Experience with SAP is preferred

Please apply or send us a copy of your resume to 

dublin@omnione.com

. All of your information will be kept confidential. Please feel free to call us at 614-760-5799.

Applications that fit the listed requirements will be contacted within 2-3 business days to schedule an initial phone interview with the Omni One team.