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Customer Service Manager - State Farm Agent Team Member

Eric Guenther - State Farm Agent

South Bend, IN

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JOB DETAILS
SKILLS
Community Support, Customer Escalations, Customer Relations, Customer Service Evaluation, Customer Service Management, Customer Support/Service, Customer Training, Detail Oriented, Farm Management, Insurance, Leadership, Mentoring, Multilingual, Operations, Organizational Skills, Policy Implementation, Problem Solving Skills, Resolve Customer Issues, Revenue Growth, Spanish Language, Team Player, Training/Teaching
LOCATION
South Bend, IN
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a customer service agent with Eric Guenther Insurance Agency, you will help the agency clients with customer service needs and grow the agency by asking for referrals and quoting new clients.  Your attention to detail, customer service skills, and desire to help people make you an ideal fit. If you are a team player, you will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
QUALIFICATIONS:
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.
  • Bi- Lingual Spanish Speaking preferred
  • Lover for helping others

About the Company

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Eric Guenther - State Farm Agent

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