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Customer Service Manager - State Farm Agent Team Member

Brian Arends - State Farm Agent

Prospect, KY

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JOB DETAILS
SKILLS
Billing, Communication Skills, Community Support, Customer Experience, Customer Service Evaluation, Customer Service Management, Customer Support/Service, Data Quality, Detail Oriented, Documentation, Farm Management, Health Insurance, Insurance, Leadership, Maintain Compliance, Multilingual, Operations, Organizational Skills, Problem Solving Skills, Regulatory Compliance, Reimbursement, Resolve Customer Issues, Spanish Language, Track Customer Issues, Training/Teaching
LOCATION
Prospect, KY
POSTED
30+ days ago
Benefits:
  • Simple IRA with employer match
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Brian Arends - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Respond to customer inquiries regarding insurance policies, coverage options, claims, and billing, ensuring clear and accurate information is provided. 
  • Assist customers with policy changes, including updating personal information, adding or removing coverage, and processing renewals or cancellations. 
  •  Maintain accurate customer records and policy documentation, ensuring compliance with industry regulations and company standards. 
QUALIFICATIONS:
  • Experience in customer service and customer management preferably within the insurance industry. 
  • Bilingual Spanish preferred
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.
  • Willing to obtain active insurance license. 

About the Company

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Brian Arends - State Farm Agent