CanteenSalary 52000 - 65000 yearOther Forms of CompensationYearly Bonus Opportunity & Co. CarGrowth. Opportunity. Excellence.Canteenbrings break time to everyone. We combine food service and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteens solutions include markets office coffee and snacks unattended retail and culinary. Our people are at the heart of everything we do. Their dedication collaboration and passion fuel ourgrowth.Interested in joining our team Youbring the enthusiasm customer service and commitment well supply theopportunityand innovation.Togetherwell continue to transform our industry. Come grow with us. We are Canteen.
Job Summary The Customer Service Manager is responsible for delivering an exceptional customer experience while overseeing day‑to‑day operations. This role manages route drivers ensures consistent product availability and serves as the primary point of contact for customer inquiries and concerns.The Customer Service Manager works closely with drivers clients and the operations team to proactively resolve issues maintain service standards and support efficient operations.The ideal candidate is customer‑focused well‑organized and proactive with the ability to manage multiple priorities while building strong positive relationships with clients. This position plays a critical role in driving customer satisfaction retention and overall operational performance.
Key Responsibilities Responsible for site visits and client retentionAssist branches with grand openingsEnsure we are compliant with local and national account standards review corporate compliance reporting Ensure action plans are developed and implemented to improve SSScontrol V-9 food waste os etcDevelop an account level incremental sales plan with local management track performance and increase profitability Owners Business PlanCoordinate efforts to improve the customer retention and client experience at the point of saleBuild retail pricing opportunities and encourage repeat sales Best Practices and introduce new products to increase revenueDrive compliance to merchandising standardsAssess performance by location through audit reports Quarterly District EvaluationsPerform the job functions of the Route Driver position when needed including driving a company vehicle over an established route to deliver products render services and fill and maintain vending and related equipment.
Preferred Qualifications A Bachelors degree is preferred two year College degree or the equivalent combination of education and experience is acceptable3 years driving experience required.Valid Non-CDL Class C drivers license unless otherwise indicated by state and good driving record.Preferred 1-2 years experience in a customer service position or a minimum of 1 year of related experience.Route management retail and merchandising experience is preferredAbility to operate or willingness to learn material handling equipment box truck handcarts etc..Food & beverage experienceExcellent communication skills requiredMust be able to travel to client sitesMust be passionate about providing world class service to our clients and customersMust be able to lift 50 lbs. on a consistent basis.Apply to Canteen todayCanteen is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants including those with a criminal history including relevant driving history in a manner consistent with all applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Canteen maintains a drug-free workplace.Associates at Canteenare offered many fantastic benefits.MedicalDentalVisionLife Insurance ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off varies by sitestateAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts FSAsPaid Parental LeavePersonal LeaveAssociates may also be eligible for paid andor unpaid time off benefits in accordance with applicable federal state and local laws.For positions in Washington State Maryland or to be performed Remotely click here or copypaste the link below for paid time off benefits information.
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Certain positions may require Florida Level 2 background screening. Details httpsinfo.flclearinghouse.comReq ID 1526592CanteenLeticia Pinon