Customer Service Manager

Customer Service Manager

Published 08.24.2026

Company : Safran Aerosystems Services Job field : Customer services and support Location : Peachtree City , Georgia , United States Contract type : Permanent Contract duration : Full-time Required degree : Bachelors Degree Required experience : More than 5 years Professional status : Administrative staff Salary range : $80,600 - $99,500 ITAR : ITAR Controlled position

# 2026-186313

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Published 08.24.2026

Job Description

The role of the Customer Service Manager is responsible for direct communication with customers, sales personnel, customer support and Sr. Management. This role is responsible for all aspects of customer accounts including quoting and order process, contract management, organic revenue growth, and performance reporting. Additionally, this position will manage a team of Customer Service Representatives (CSRs) to achieve Customer Satisfaction. This cross divisional function will coordinate customer service specific activity across SAU/SAS/SAO functional areas.

DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Maintains strong client relationships and acts as the primary point of contact for all customer service activity.

Regularly reviews daily activity for assigned customers to assure that questions have been answered, decisions have been acted upon, and problems have been resolved.

Leads Customer Service Team and acts as escalation point for issues identified by CSR.

Ensures that customer service representatives are trained and knowledgeable on the global processes.

Ensures customer quotations and purchase orders are managed to meet expectations.

Manages and attends meetings to resolve problems and provide solutions.

Works with Purchasing, Operations and Sales to coordinate the purchase order flow in the warehouse/shop as required.

Manages daily/weekly/monthly KPIs and reports for assigned accounts.

Analyze delivery / sales performances

Provides weekly updates on KPIs and critical requirements to the Customer Service Director.

Identifies and attracts new business from existing customer base.

Conducts Customer field visits and periodic program performance reviews.

Oversees answers to all applicable correspondence by the Customer Service Reps.

Organizes meetings with staff to discuss daily issues, problem areas and generate new ideas.

Works with sales and purchasing on forecasting.

Provides employee appraisals/reviews.

Ensures that the department is in compliance with company policies and procedures.

Monitors and ensures the AOG line is handled adequately.

Participates to the elaboration (done by Sales Manager) of new contracts.

Assists and performs responsibilities given by the Customer Service Director.

Comply with and ensure that direct reports adhere to policies/procedures and regulations, i.e., handbook, training requirements, state and federal regulations, etc.

Job Requirements

QUALIFICATION REQUIREMENTS

To accomplish this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a) Knowledge and skills

Customer oriented service.

Strong work ethic and ability to be self-motivated

Computer skills with knowledge of ERP/MRP, Excel spreadsheets and Word.

Management Capability

b) Competencies

Decision Making

Leadership

Problem Solving

Planning & Organization

Communication

Integrity

c) Education and/or experience

Bachelors Degree

5 years minimum customer service and management experience

d) Communication Skills

Strong oral & written communication skills essential for interaction with customers.

Ability to make presentations

e) Physical Demands

Ability to travel as needed domestically and internationally.

Company Information

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazines ""Worlds Best Companies 2025"" ranking.

Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.

Locate your future workplace

101, World Dr, Peachtree City, Fayette County, GA 30269

Peachtree City

Georgia United States

Copy Address

08.24.2026 Customer services and support

AOG Specialist

Permanent

Peachtree City, Georgia

See All

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families