| Location | Oklahoma City, OK |
| Salary | $90,000–$95,000 Per Year |
LHH Recruitment Solutions is partnering with a well established growing client in the Oklahoma City, OK area to find an experienced Customer Service Manager to lead and develop a customer support team while driving service excellence and operational efficiency.
The ideal candidate is a hands-on leader who enjoys coaching, mentoring, and developing employees while maintaining a high standard of customer service.
Responsibilities
Lead, coach, and develop a team of Customer Service Representatives.
Oversee customer service operations, including order entry, customer inquiries, and issue resolution.
Partner with supervisors of an established offshore team.
Monitor team performance, customer interactions, and call quality to ensure service standards are met.
Provide ongoing coaching, training, and performance feedback to team members.
Support front-line customer interactions and assist with escalated customer concerns.
Drive proactive customer outreach efforts, including renewals, account check-ins, and relationship management.
Assist in the implementation and optimization of new customer service channels, including live chat support.
Develop and improve customer service processes to enhance efficiency and customer satisfaction.
Track key performance metrics and recommend improvements where needed.
Qualifications
Bachelor's degree preferred.
Previous experience leading or supervising customer service teams.
Strong people leadership, coaching, and employee development skills.
Experience monitoring calls, providing feedback, and improving team performance.
Excellent communication, problem-solving, and relationship-building abilities.
Experience in order entry, customer support, or customer operations environments preferred.
Ability to manage multiple priorities in a fast-paced environment.
Benefits:
Medical, dental, vision insurance
401K Matching
Paid time off
If interested in the above position, please apply today.
Pay Details: $90,000.00 to $95,000.00 per year
Search managed by: Jennifer Lansford
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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