Accounting, Administrative Skills, Banking Services, Billing, Budgeting, Cash-Basis Accounting, Communication Skills, Credit and Collections, Customer Service Management, Customer Support/Service, Establish Priorities, Leadership, Payment Processing, Performance Reviews, Policy Development, Problem Solving Skills, Public Administration, Public Finance, Public/Media/Press/Analyst Relations, Regulations, Resolve Customer Issues, Schedule Development, Statistical Reports, Statistics
Customer Service Manager
Essential Duties And Responsibilities
- Plans, prioritizes, assigns, manages, supervises, reviews, and participates in the work of staff responsible for assigned Customer Service Department services and functions; ensures work quality of staff and adherence to policies and procedures and that of regulatory agencies.
- Oversees addition of new accounts, customer billing, payment processing, and debt collections; intervenes in and resolves customer issues and concerns following established policies.
- Establishes staffing schedules and resources to meet the demands of assigned tasks and customer demands, coordinates activities with other employees, departments, and outside agencies.
- Participates in the development and implementation of goals, objectives, priorities, and policies and procedures including annual budgets of the Customer Service Department.
- Participates in the selection, training, and evaluation of departmental staff.
- Oversees the verification of the cash drawer balancing, cash handling procedures, depositing of customer payments and various other monetary instruments to banking institutions.
- Assists the Fiscal Officer with independent audits and other complex responsibilities; prepares and presents customer service and billing reports to the management team and the Board of Commissioners as needed.
- Prepares analytical and statistical reports related to customer service, billing, collections, and other operations and activities within the Customer Service Department.
Qualifications
MUST HAVE EXPERIENCE AT A PUBLIC UTILITY SUCH AS WATER AND WASTE WATER, ELECTRIC OR GAS
Education: NO DEGREE IS REQUIRED. Bachelor's degree from an accredited college or university with major course work in accounting, business management, finance, public administration, public relations or related fields would be a plus.
Experience: Five (5) years of increasingly responsible experience in customer service, billing, and cash accounting including two (2) years of supervisory and administrative responsibilities at a public utility.
Qualifications: Strong communication, ability to lead and handle sensitive information; good organizational skills, detail oriented; capacity to problem solve.
Why Is This A Great Opportunity
Great location, desirable location. Completive salary.
Benefits include medical, dental, vision, defined benefit pension plan, short- and long-term disability, life insurance, employee assistance program, paid vacation, sick time, and holidays.