Customer Service Manager

Responsive recruiter

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

• Effectively direct and supervise all functions and activities of the front end department and personnel.
• Develop and implement plans and department goals for maximizing sales, gross profits and overall results in the department.
• Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times.
• Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment.
• Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline.
• Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances.
• Ensure all associates adhere to proper procedure and customer service standards.
• Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance.
• Maintain good communications in the store and throughout the organization.
• Address all customer and employee complaints promptly and efficiently.
• Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances.
• Motivate associates to achieve company sales and customer service goals.
• Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides.
• Ensure favorable department image to customers by maintaining a clean, attractive and friendly department.
• Approve customer checks and assist customers with courtesy check cashing application forms.
• Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times.
• Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.
• Other duties as assigned.

• Previous customer service management experience, required.
• Cash management experience, required.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.
• High school diploma or GED, required.
• Demonstrate excellent team building skills.
• Excellent communication - able to communicate effectively with department employees and customers.
• Must be able to stand and/or walk for 8 or more hour periods.
• Must be able to regularly bend, lift and/or move 25 pounds.

• Health
• Dental
• Vision
• Short term disability
• Accident
• Hospitalization
• Critical illness
• Cancer
• Life insurance
• Flexible spending
• Education reimbursement
• 401K match
• Employee discount
• Company paid life insurance policy
• Company paid LTD policy