Customer Service Manager

This role works closely with customers, sales, logistics, transporters, and internal teams to ensure excellent service and efficient operations. We are seeking an experienced Customer Service Manager to support the Hazardous Waste Division.

Customer Service Manager – Hazardous Waste

Location: Onsite | Full-Time

We are seeking an experienced Customer Service Manager to support the Hazardous Waste Division. This role works closely with customers, sales, logistics, transporters, and internal teams to ensure excellent service and efficient operations.
Responsibilities

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  Support external customers and work closely with the sales team.
  
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  Serve as the primary contact for logistics support.
  
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  Manage logistics contracts and coordinate transportation requests.
  
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  Negotiate transporter rates and coordinate customer waste movements.
  
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  Communicate customer needs to internal technical teams.
  
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  Resolve customer issues and maintain strong client relationships.
  
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  Maintain accurate customer records and documentation.
  

Qualifications

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  Bachelor's degree in a related field required.
  
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  Chemistry, Biology, Environmental Science, or related degree preferred.
  
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  3+ years of experience in hazardous waste, chemical, or environmental services.
  
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  Customer service and client-facing experience required.
  
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  Strong communication and organizational skills.
  
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  Knowledge of RCRA and DOT regulations preferred.
  
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  Hazardous waste and logistics experience is a plus.
  

Benefits

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  Medical, Dental & Vision Insurance
  
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  401(k) with up to 5% company match after 90 days
  
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  Paid holidays and PTO
  
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  HSA/FSA options
  
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  Employer-paid life and disability insurance
  
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  Employee Assistance Program and telemedicine
  
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  Financial planning resources
  
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  Employee discount and recognition programs
  

 
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