Call Centers, Coaching, Communication Skills, Customer Support/Service, High School Diploma, Leadership, People Management, Philosophy, Problem Solving Skills, Training/Teaching
LOCATION
Goodyear, Arizona
POSTED
5 days ago
Description
Customer Service Lead
Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.
At Serenity, we’re building high-impact teams and transforming the way people experience well-being.
You Know How to Serve. We’ll Teach You How to Guide.
We’re not looking for industry-specific experience—we’re looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you’re driven to help people and skilled at having meaningful conversations, we’ll provide the training and support you need.
The Role: Customer Service Lead
As a Customer Service Lead, you’ll help individuals take meaningful steps forward on their personal journeys. You’ll provide guidance, ensure they understand their options, and support them throughout the process. You’ll also lead by example, fostering a culture of trust and exceptional service within your team.
If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity.
What You’ll Do
Build strong, supportive relationships with individuals beginning their journey
Educate and guide them to take the next steps toward their goals
Address concerns with patience and confidence, ensuring progress
Model excellent service and communication for your team
Be adaptable and step into other roles when needed to support the team
What You Need
High School Diploma or GED
3+ years of full-time customer service experience (ideally in leadership roles)
Leadership experience or a natural ability to guide and motivate others
Excellent communication, problem-solving, and emotional intelligence skills
Ability to remain calm and effective under pressure
Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus
Why You’ll Love Working Here
Fulfillment – Make a real impact by helping others achieve their goals
Career Growth – We promote from within and offer plenty of room to advance
Competitive Pay
Excellent Benefits – 90% coverage for medical, dental, and vision
401(k) – Invest in your future with us
Paid Time Off – 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal
Who We Are We use advanced technology to improve well-being and offer hope when traditional approaches haven’t worked. Our people-first philosophy drives meaningful results, and we’re changing lives every day.
We are an Equal Opportunity Employer. If you’re qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.