| Location | Atlanta, GA |
| Job Type | Full-time |
| Salary | $80,000–$150,000 Per Year |
Customer Service Lead
SDL Leadership • Full-time • Secret Clearance Required
Secret clearance
7+ years IT support
2+ years leadership
ITIL practices
Drive excellence at the front lines of IT support. As Customer Service Lead, you’ll own service desk operations end-to-end — from guiding a skilled team of support specialists to championing continuous improvement across the board. You’ll be the go-to escalation point when things get complex, and the strategic voice that keeps support aligned with organizational goals.