Customer Service/Inside Sales Representative

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off

A fast-growing visual communications company in Clermont, FL is looking for a driven, people-focused, and detail-oriented Customer Experience & Sales Specialist to join our team.

This is not a typical customer service role - we're looking for someone who can build relationships, drive sales, stay organized, and confidently manage multiple customer interactions at once.

Why This Role Stands Out

• Competitive Pay + Performance-Based Bonuses
• Paid Vacation & Holidays
• Ongoing Training & Career Growth Opportunities
• Work with a dynamic, creative product line tailored to each customer
• Be part of a fast-paced, team-driven environment where your impact is visible daily

What You'll Do

You'll be the first impression and ongoing relationship manager for our customers-balancing service, sales, and organization.

Customer Experience

• Greet walk-in customers and manage incoming calls/emails with professionalism and energy
• Guide customers through product options and recommend solutions
• Build strong, long-term relationships with clients

Sales & Business Development

• Identify opportunities to upsell and cross-sell products
• Follow up with past customers to generate repeat business
• Conduct outbound calls (past clients, leads, and invoice follow-ups)
• Assist with collecting past-due invoices professionally

Order & Project Coordination

• Prepare estimates and enter accurate work orders
• Coordinate with the production team to ensure timely delivery
• Stay on top of multiple jobs, deadlines, and details simultaneously

Daily Operations

• Participate in team meetings and contribute to sales/marketing efforts
• Keep organized records, notes, and follow-ups

What We're Looking For

This role requires someone who is equally comfortable talking to people AND working behind a computer.

Must-Have Skills:

• Strong communication and relationship-building skills
• Confidence in sales conversations and asking for the order
• Highly organized and detail-oriented
• Comfortable multitasking in a fast-paced environment

Technical Proficiency:

• Basic computer skills are essential, including:
• Creating and organizing folders
• Navigating Google Workspace (Docs, Sheets, Drive, Calendar)
• Using spreadsheets and tracking information
• Managing calendars, reminders, and task lists

Experience:

• 2-3 years in retail, customer service, or inside sales preferred
• Experience with sales, upselling, or account management is a strong plus

Who Will Thrive in This Role

• Someone who enjoys talking to people and closing deals
• A self-starter who doesn't wait to be told what to do
• Someone who notices details others miss
• A team player who can also take ownership of their work

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Ability to handle a high-volume workload with accuracy

Is This You?

Do you enjoy helping customers while also driving sales?

Do you like staying organized while juggling multiple priorities?

Are you looking for a role where you can grow your skills and make an impact?

If so, we'd love to meet you.

Apply today and grow your career in the fast-paced, ever-evolving sign industry.