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Customer Service II

Triplenet Technologies

  • Seattle, Washington
  • 30+ days ago
  • $25.48 Per Hour

Highlights

Providing information to callers regarding client: Disposal and Recycling fees, referring callers to other appropriate agencies, assigning Illegal Dumping responses and providing information on reporting Abandon/Junk Vehicles and managing Customer Inbox, responding to emails, Educate and assist customers via phone, and email. Location: Seattle (mostly telework- remote) Duration: up to 4.5 months possibly longer Pay: $25.48 per hour 40 hours per week.

Numbers & Facts

LocationSeattle, Washington

Description

Providing information to callers regarding  client: Disposal and Recycling fees, referring callers to other appropriate agencies, assigning Illegal Dumping responses and providing information on reporting Abandon/Junk Vehicles and managing Customer Inbox, responding to emails,
  • Educate and assist customers via phone, 
  • and email.
  • Orient customers to client program policies and procedures,Online features and expected group norms.
  • Respond via email to customers’ questions about current resources and other program logistics. 
  • Receive documents and enter data for  
  • applications and to update various electronic files with new customer  information.• Coordinate and maintain automated record-keeping systems for participants.• Enter new data into Online system , ensuring complete and accurate data records.• Communicate with new groups in formation• Gather data and prepare documents for monthly reports. • Assist co-workers as assigned; perform other duties as assigned. Employee may need to be on-site occasionally (once per quarter) for team meetings. Location: Seattle (mostly telework- remote) Duration: up to 4.5 months possibly longer Pay: $25.48 per hour 40 hours per week

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