Sign upLog in
See more jobs

Customer Service II

Triplenet Technologies

  • Seattle, Washington
  • 30+ days ago
  • $21.04 Per Hour

Highlights

Communicate with new groups in formation• Finalize paperwork/start new van group• Contact groups and individual participants and log information into VIS to help retain existing participants • Gather data and prepare documents for monthly reports. Respond via email to customers’ questions about current resources, potential new group, incentives, subsidies and other program logistics.

Numbers & Facts

LocationSeattle, Washington

Description

  • Provide friendly, relevant, encouraging and reliable information and assistance to new and prospective commuter van customers.
  • Educate and assist customers via phone, email and in person on the steps to join a van, set up a new van or find riders to fill a van.
  • Orient customers to client program policies and procedures,Online features and expected group norms.
  • Coordinate logistics of group formations via phone, email and online messaging.
  • Respond via email to customers’ questions about current resources, potential new group, incentives, subsidies and other program logistics. 
  • Receive documents and enter data for  
  • applications and to update various electronic files with new participant information.
  • Respond to and investigate emergencies, accidents, incidents and complaints.
  • Coordinate and maintain automated record-keeping systems for participants.
  • Process new  
  • start paperwork.• Enter new data into Online system , ensuring complete and accurate data records.• Communicate with new groups in formation• Finalize paperwork/start new van group• Contact groups and individual participants and log information into VIS to help retain existing participants • Gather data and prepare documents for monthly reports. • Coordinate and attend employer events such as transportation fairs and outreach events to promote the program.• Assist co-workers as assigned; perform other duties as assigned. Location: Downtown Seattle Duration: 3 months  Pay: $21.04 per hour

Similar Jobs