Customer Service (ID #532855)

Customer Service Representative

Garden Grove, CA

Pay: $22.00 per hour

About the Role

We are seeking a Customer Service Representative to provide comprehensive customer support within a manufacturing or aerospace-related environment. This role focuses on managing customer inquiries, processing orders, and maintaining strong client relationships through effective communication and collaboration with internal departments.

Key Responsibilities

• Act as the primary contact for customer inquiries via phone and email.
• Process customer orders, quotes, and order modifications accurately within ERP systems.
• Monitor order status and communicate updates on production and shipment.
• Coordinate with Production, Planning, Quality, Shipping, and Sales teams to meet customer requirements.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain accurate customer records and documentation within the ERP system.
• Prepare reports, customer correspondence, and order confirmations.
• Ensure compliance with aerospace quality standards and company procedures.
• Build and sustain strong customer relationships through outstanding service.
• Support process improvement initiatives related to customer service and order management.
• Manage documentation related to customer orders and inquiries.
• Provide support for special projects as assigned.

Required Qualifications

• Experience in general clerical or customer service roles.
• Effective communication skills via phone and email.
• Basic data entry and record-keeping skills.
• Proficiency with ERP or similar systems.
• Ability to lift up to 30 lbs as required.

Preferred Qualifications

• Experience supporting aerospace or manufacturing industries.
• Knowledge of aerospace quality standards.
• Bilingual in English and Spanish (preferred but not required).

Tools / Equipment / Systems

• ERP system for customer records and order processing.

Work Environment / Physical Requirements

• Tier 3 position with physical requirements up to 30 lbs lifting.

Fair Chance & Background Checks: This position may require a background check consistent with applicable law. We comply with all Fair Chance, Ban-the-Box, and applicant rights laws. Reasonable Accommodation: We provide reasonable accommodations for qualified individuals with disabilities and for religious beliefs or practices in accordance with applicable law. Eligible employees may receive benefits required by applicable federal, state, or local law. Additional benefit eligibility, if any, is determined by Company policy, applicable benefit plans, the employee's classification, work location, and assignment. The Company reserves the right to modify the duties, responsibilities, qualifications, compensation, benefits, and other terms of employment at any time consistent with applicable law. Nothing in this job posting creates a contract of employment. Employment is at will where permitted by law. Partners Personnel is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

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