Customer Service I

Enrollment Services Representative (Onsite)
Location: 100% Onsite-6465 National Drive Livermore, CA
Schedule: Flexible shift between 5:00 AM - 5:00 PM PST (will work 40 hours per week)
Type: Contract (Backfill - Immediate Need)
Start Date: ASAP (upon completion of screenings)
Pay Rate: *** - ***/hour
Max Bill Rate: ***/hour
Position Overview
The Enrollment Services Representative plays a key role in guiding customers through the enrollment process from start to finish. This is through the Acelis Health Group- This role serves as the primary point of contact, ensuring a smooth onboarding experience by reviewing service details, costs, and providing training until customers are fully active.
Key Responsibilities
Assist customers throughout the full enrollment process
Serve as the main point of contact from account initiation to activation
Clearly explain service details, costs, and enrollment steps
Provide training and guidance to customers during onboarding
Handle high-volume inbound/outbound phone interactions
Maintain accurate records and documentation
Ensure a high level of customer satisfaction
Required Qualifications
Proven customer service experience (phone-based preferred)
Strong phone etiquette and communication skills
Ability to multitask in a fast-paced environment
Quick learner with strong information retention skills
High level of attention to detail
Reliable attendance and dependability
Preferred Qualifications
Prior experience in benefits, healthcare, or enrollment services
Additional Information
Candidates must be available for onsite interviews
This is an urgent backfill role, and candidates should be prepared to start immediately once screenings are complete

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."