Highlights
Responsibilities The successful candidate will be responsible for managing a high volume of inbound calls and email inquiries related to Human Resources and payroll matters, ensuring timely, accurate, and professional resolution of employee and customer concerns. The ideal candidate will demonstrate strong problem-solving skills by assessing customer needs, gathering and clarifying information, conducting thorough research, and delivering appropriate solutions.
Numbers & Facts
| Location | Schaumburg, IL |
| Industry | Other/Not Classified |
| Salary | $14–$16 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
Description
Job Title: Customer Service Representative - HR Service Center
Location: Schaumburg, IL (Hybrid)
Duration: 6 months
Responsibilities
Qualifications
Location: Schaumburg, IL (Hybrid)
Duration: 6 months
Responsibilities
- The successful candidate will be responsible for managing a high volume of inbound calls and email inquiries related to Human Resources and payroll matters, ensuring timely, accurate, and professional resolution of employee and customer concerns.
- This role requires the ability to effectively utilize service center knowledge articles and established procedures when addressing a wide range of inquiries.
- The ideal candidate will demonstrate strong problem-solving skills by assessing customer needs, gathering and clarifying information, conducting thorough research, and delivering appropriate solutions.
- Responsibilities also include maintaining accurate and detailed records of all interactions within the case management system to ensure compliance, consistency, and a seamless customer experience.
Qualifications
- Candidates should possess exceptional customer service skills, along with strong written and verbal communication abilities.
- Previous experience in a call center, HR service center, payroll environment, or customer support role is highly preferred.
- The ability to manage multiple priorities, work in a fast-paced environment, and maintain a high level of professionalism and confidentiality is essential for success in this position.
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
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