Customer Service/ Hospitality

The Customer Service / Hospitality Associate is responsible for creating a welcoming, positive, and efficient experience for all guests. This role focuses on delivering exceptional service, maintaining a friendly environment, and ensuring smooth daily operations.

Key Responsibilities

• Greet customers warmly and provide prompt, attentive service

• Maintain a clean, organized, and inviting environment

• Assist guests with questions, orders, concerns, and special requests

• Handle transactions accurately (cash, card, POS system)

• Manage customer flow during busy periods with professionalism

• Communicate clearly with team members and management

• Resolve customer issues calmly and respectfully

• Follow all safety, sanitation, and company policies

• Support daily operational tasks (stocking, cleaning, prep, etc.)

• Represent the company’s values through consistent hospitality and professionalism