We are seeking a Customer Service Representative/Help Desk Support to join our team! Training is provided!
Shift: 2nd- 10:30 AM -7:00 PM weekdays, 8:30-5 Saturday
Responsibilities:
- Provide excellence in customer service standards
- Learn the technical aspects of troubleshooting cable TV, Internet and telephone equipment and services
- Resolve issues for clients via phone, in person, or electronically
- Track customer issues and resolutions
- Receives training about the business operations of a regional cable television office and is able to correctly convey the Company policies and procedures to subscribers.
- Performs such other duties as may be assigned from time to time.
Qualifications:
- Previous experience or education in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
EQUAL OPPORTUNITY EMPLOYER