Customer Service - Healthcare -Enrollment

Johnson Service Group

Orange, CA

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JOB DETAILS

SALARY

$24–$33.50 Per Hour

SKILLS

Auditing, Communication Skills, Customer Support/Service, Desktop PC, Documentation, English Language, Farsi Language, Health Department, Health Insurance, Health Plan Membership, Healthcare, Healthcare Management, High School Diploma, Interpret Regulations, Korean Language, Managed Care, Medicare, Multilingual, Process Management, Quality Assurance, Reconciliation, Regulations, Regulatory Requirements, Reporting Skills, Vietnamese Language

LOCATION

Orange, CA

POSTED

4 days ago

Johnson Service Group is seeking a Customer Service Representative - Health Plan Enrollment in Orange, California.
This position is OnSite
Work Schedule: Monday-Friday 8:00am- 5:00pm
Pay range: $24.00-$33.50 DOE

Duties & Responsibilities:

95% - Program Support
- Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
- Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
- Coordinates specialized processes for the program.
- Answers all questions and interprets policies and regulations.
- Develops materials, prepares and coordinates data for reports.
- Ensures processes are accurate and compliant with the regulatory requirements by maintaining and documenting process workflows, desktop procedures and policies.
- Facilitates communication on specialized topics.
- Prepares reports and creates reporting tools.
- Acts as liaison between Enrollment and other Customer Service staff.
- Conducts quality assurance audits.
5% - Other
- Completes other projects and duties as assigned to ensure operations and department business needs are successful.

Minimum Qualifications:

High School diploma or equivalent required PLUS 1 year of experience in eligibility and/or reconciliation required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Preferred Qualifications:

Health insurance background (Medicare), as well as previous experience interacting with regulatory agencies, including the Department of Health Care Services (DHCS) and the Department of Managed Health Care (DMHC).
Experience with practices related to Medicare.
Bilingual in English and in one of Company defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese).

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800 #LI-LL1

About the Company

Johnson Service Group

At JSG, We Understand People

It is our mission to empower people, help our clients reach their goals, and hire motivated individuals.

Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing and consulting solution available.

Headquartered in Chicago, IL with local offices throughout the United States and Canada, JSG proudly serves a diverse range of industries with the right solutions to help clients reach their company goals. Our client-centric approach enables us to create personalized solutions for businesses in need of top-tier talent. Our dedication doesn’t stop at our clients. We strive to connect candidates with opportunities that match their skills and goals. More than just a go-between, we are a dependable bridge, uniting top talent with suitable opportunities, facilitating shared opportunities and growth.

COMPANY SIZE

1,000 to 1,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1984

WEBSITE

https://www.jsginc.com/