Customer Service Health Program Assistant I SEA26

Job Duties
• Process requests for disposition review through the Disposition Authorization (DA) Program submitted electronically and via fax.
• Perform customer service duties electronically or in person to funeral directors and grieving families.
• Answer multiple phone lines assisting funeral homes and grieving families.
• Monitor shared email account, screen all incoming requests, and provide timely updates for various MEO services
• Review information from funeral directors and medical certifiers, performing data entry on requests generating an official record for review
• Coordinate the Disposition Review approval process involving forensic pathologists and Death Investigators 
• Provide official disposition approval to funeral homes prior to death certificate filing
• Review daily requests to ensure appropriate billing, and scan all daily disposition requests for proper retention
• Maintain retention schedule for disposition authorization program, disposing of records consistent with the client retention policy
• Answer telephone calls to the designated administration lines and respond or refer calls appropriately
• Provide in-person assistance to funeral homes, family members, law enforcement personnel,
and others arriving at the reception window
• Interpret state statutes and client policies regarding releasing public and confidential Medical Examiner records
• Perform administrative duties such as copying, scanning, and filing records containing protected medical health information.
• Perform administrative case management duties utilizing specific software to enter test results, close cases, and process internal paperwork
• Provide assistance in preparing death certificates using the statewide Electronic Death Registration System (EDRS), including preparing of formal affidavits for correction
• Provide support releasing personal effects and evidence to funeral agencies or family members dealing with grief
• Other duties as assigned

Experience, Qualifications, Knowledge, Skills
• Ability to communicate effectively orally and in writing; establish and maintain effective working relationships with a diverse range of staff, community partners, and the general public; handle difficult interpersonal interactions with discretion and diplomacy; and work both independently and as a member of a team.
• Ability to update and maintain program databases and logs; accurately enter and track data; and generate reports.
• Ability to work in a Windows environment and use Microsoft products to complete assigned tasks, including: Word for word processing, Excel for spreadsheet creation, maintenance, and reports; and Outlook to communicate with clients and staff.
• Ability to prepare for meetings which include setting up PowerPoint presentations, virtual meetings via Teams and conference phone lines, copying and preparing packets for meetings.
• Maintain and update various lists, records, and files using Access, Excel, and other databases assuring data is retrievable and properly archived.
• Demonstrated ability in prioritizing workload and adapting to changes in work load demand
• Possesses initiative and accountability skills for work product and service of sensitive matters
• Operate standard office equipment including personal computer, telephone, fax machine, label maker, printers, and scanners. Responsible for coordinating maintenance of community office equipment and coordinating the removal of surplus items.
• Ensure sensitive and confidential information is kept private and secure; adhere to department policies and procedures.

• Ability to lift 25 pounds

Shift: M- F ; 8:30 AM to 5 PM
Location: Downtown Seattle (Harborview)
Duration: 1+ month
Pay: $28.69 per hour