CUSTOMER SERVICE Hardware Store BASIC

After enough experience, become an Advanced Customer Service representative demonstrating excellence in customer service, mastery of hardware service skill sets, and mentoring new Basic Customer Service employees, helping them understand store products, services, and retail concepts. Working independently and assisting Advanced Customer Service representatives, the main task of this role is to assist customers and maintain a clean, efficient, well stocked sales floor.

Benefits:

• Locally owned and operated
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

You might be a great fit if…

• You enjoy serving others as we would like to be served. 
• Making the best even better.
• You enjoy making a difference in your community. 
• You enjoy helping others. 
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:
Basic Customer Service representatives are expected to maintain a positive representation of Secor  by providing an outstanding customer service experience consistent with company values.  Working independently and assisting Advanced Customer Service representatives,  the main task of this role is to assist customers and maintain a clean, efficient, well stocked sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities:


Responsibilities:

• The Basic Customer Service Representative for Secor hardware stores participates in all basic hardware operations including receiving and stocking merchandise through all departments of the hardware store.  
• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Notify customers of upcoming promotions and new products.
• Receive incoming and stage outgoing hardware shipments.
• Assist with loading products into customer’s vehicles as needed.
• Merchandise products according to prescribed planograms and help maintain signage.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Help store staff with other tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend and participate in all company-sponsored training programs as required.
• Adhere to all store policies and safety standards.
• Be able to cut keys for customers.
• All other duties assigned. 
  
  

Qualifications:

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry. 
• Strong math, reading, writing, and communication skills.
• Able to lift up to 80 lbs, regularly lift 25 - 50lb.
• Able to work a flexible schedule, including evenings, weekends, and holidays as needed.

Goals: 

• Boost overall sales by closing the sale, and promoting the store’s loyalty program and add-on sales.
• Continually expand knowledge of all departments in the store.
• Become a versatile employee, able to help in other areas when needed.
• Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
• After enough experience, become an Advanced Customer Service representative demonstrating excellence in customer service, mastery of hardware service skill sets, and mentoring new Basic Customer Service employees, helping them understand store products, services, and retail concepts.