JOB DESCRIPTION
JOB DESCRIPTION | |||
A | Job Speci?cation | ||
1 | Company Name | ||
2 | Position/Designation | ||
3 | Grade | ||
4 | Department | ||
5 | Sub Department(if any) | ||
6 | Employment Type | ||
B | |||
1 | Job Role | ||
2 | Reporting to - Designation and Grade | ||
3 | NoOfReportees | ||
Personal Speci?cation | |||
12 | Educational Quali?cation | ||
13 | Technical Certi?cation | ||
Special Requirements (if any) | |||
Remarks | |||
JOB SPECIFICATION
The job specification for the CUSTOMER SERVICE EXECUTIVE position at Muthoot Fincorp Ltd. is as follows:
• Company Name: Muthoot Fincorp Ltd. • Position/Designation: CUSTOMER SERVICE EXECUTIVE • Grade: B1 • Department: BRANCH • Sub Department(if any): N/A-SubDepartment • Employment Type: Probationer
JOB ROLE
The job role for the CUSTOMER SERVICE EXECUTIVE is as follows:
• Job Role: Branch Business Support • Reporting to - Designation and Grade: BRANCH MANAGER-C2 • NoOfReportees: N/A
MAIN TASKS
The main tasks for the CUSTOMER SERVICE EXECUTIVE are as follows:
• To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence. • Increase the Branch business through business development activities, consistently cross-sells and up-sells and Promotes multiple products and services.
AREAS OF RESPONSIBILITY
The areas of responsibility for the CUSTOMER SERVICE EXECUTIVE are as follows:
• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches. • Promote and maintain positive relations with all contacts, customers and potential customers. • Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. • Responsible to handle day to day transactions and valuables. • Maintain all data and records related to daily transactions.
SPECIAL REQUIREMENTS (IF ANY)
The special requirements for the CUSTOMER SERVICE EXECUTIVE are as follows:
• Graduate/Post Graduate (Preferably -BCOM/MCOM )
COMPENSATION BAND
The compensation band for the CUSTOMER SERVICE EXECUTIVE is as follows:
• Based on Market Standards/Internal norms
ENTITLEMENTS
The entitlements for the CUSTOMER SERVICE EXECUTIVE are as follows:
• As per policy
STAKE HOLDERS
The stake holders for the CUSTOMER SERVICE EXECUTIVE are as follows:
• MFL Sta?, Group Company Sta?, Customers
ASSETS REQUIRED
The assets required for the CUSTOMER SERVICE EXECUTIVE are as follows:
• As per policy
CAREER PROGRESSION
The career progression for the CUSTOMER SERVICE EXECUTIVE is as follows:
• Null
PERSONAL SPECIFICATION
The personal specification for the CUSTOMER SERVICE EXECUTIVE are as follows:
• Educational Quali?cation: Graduate (minimum)/ Mcom added advantage • Technical Certi?cation: Basic Computer Knowledge, esp.MS Office applications mandatory • Skill Sets: • Ability to Prevent & Solve Problem • Logical thinking • Result orientation • Initiative • Creativity and innovation • Perseverance • Team work and cooperation • Flexibility • Pleasant and Smart • Communication Skills: Conversant in local language and English