Customer Service Executive

JOB DESCRIPTION

JOB SPECIFICATION

The job specification for the CUSTOMER SERVICE EXECUTIVE position at Muthoot Fincorp Ltd. is as follows:

• Company Name: Muthoot Fincorp Ltd. • Position/Designation: CUSTOMER SERVICE EXECUTIVE • Grade: B1 • Department: BRANCH • Sub Department(if any): N/A-SubDepartment • Employment Type: Probationer

JOB ROLE

The job role for the CUSTOMER SERVICE EXECUTIVE is as follows:

• Job Role: Branch Business Support • Reporting to - Designation and Grade: BRANCH MANAGER-C2 • NoOfReportees: N/A

MAIN TASKS

The main tasks for the CUSTOMER SERVICE EXECUTIVE are as follows:

• To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence. • Increase the Branch business through business development activities, consistently cross-sells and up-sells and Promotes multiple products and services.

AREAS OF RESPONSIBILITY

The areas of responsibility for the CUSTOMER SERVICE EXECUTIVE are as follows:

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches. • Promote and maintain positive relations with all contacts, customers and potential customers. • Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. • Responsible to handle day to day transactions and valuables. • Maintain all data and records related to daily transactions.

SPECIAL REQUIREMENTS (IF ANY)

The special requirements for the CUSTOMER SERVICE EXECUTIVE are as follows:

• Graduate/Post Graduate (Preferably -BCOM/MCOM )

COMPENSATION BAND

The compensation band for the CUSTOMER SERVICE EXECUTIVE is as follows:

• Based on Market Standards/Internal norms

ENTITLEMENTS

The entitlements for the CUSTOMER SERVICE EXECUTIVE are as follows:

• As per policy

STAKE HOLDERS

The stake holders for the CUSTOMER SERVICE EXECUTIVE are as follows:

• MFL Sta?, Group Company Sta?, Customers

ASSETS REQUIRED

The assets required for the CUSTOMER SERVICE EXECUTIVE are as follows:

• As per policy

CAREER PROGRESSION

The career progression for the CUSTOMER SERVICE EXECUTIVE is as follows:

• Null

PERSONAL SPECIFICATION

The personal specification for the CUSTOMER SERVICE EXECUTIVE are as follows:

• Educational Quali?cation: Graduate (minimum)/ Mcom added advantage • Technical Certi?cation: Basic Computer Knowledge, esp.MS Office applications mandatory • Skill Sets: • Ability to Prevent & Solve Problem • Logical thinking • Result orientation • Initiative • Creativity and innovation • Perseverance • Team work and cooperation • Flexibility • Pleasant and Smart • Communication Skills: Conversant in local language and English