ATS Specialized, Inc. is seeking a dynamic and customer-focused Customer Service Director to join its Leadership Team. This role provides strategic leadership for the Customer Service Management, Customer Service Representative (CSR), and National Account teams, driving operational excellence and exceptional customer experiences. The Customer Service Director will partner closely with Sales, Operations, Pricing, and other key stakeholders to align business objectives, strengthen customer relationships, and execute initiatives that support profitable growth. This leader will champion process improvement, best practices, customer retention, and service innovation while ensuring the organization consistently delivers value to customers and achieves business performance goals.
Scope of Opportunity
- Drive sales strategy, performance, and execution to achieve revenue, profitability, and customer growth objectives.
- Lead business development efforts by securing new customers, expanding existing accounts, and strengthening long-term client partnerships.
- Serve as a consultative sales leader, effectively communicating ATS's value proposition and delivering customer-focused transportation solutions.
- Oversee pricing, contract negotiations, and shipment agreements to maximize profitability and market competitiveness.
- Monitor team performance, customer retention, operational metrics, and financial results; leverage data to identify growth opportunities and drive continuous improvement.
- Collaborate cross-functionally to develop and implement pricing strategies, network optimization initiatives, operational policies, and business processes aligned with company goals.
- Champion efficiency, productivity, and scalability through process improvement initiatives, SOP development, and operational excellence.
- Lead, develop, and coach a high-performing team through goal setting, performance management, training, succession planning, and employee engagement.
- Partner with Human Resources to attract, hire, onboard, and retain top talent while fostering a positive employee and candidate experience.
- Demonstrate organizational leadership by upholding ATS Mission, Vision, Values, and All-Director Responsibilities, while ensuring compliance with company policies and applicable laws.
Education & Experience
- Bachelor's degree in Business, Supply Chain, Transportation, or a related field, plus 5+ years of transportation industry experience; equivalent combinations of education and experience will be considered.
- Minimum 3 years of leadership experience at the Director level with a proven track record of driving sales performance, operational excellence, and business growth.
- Strong strategic and analytical capabilities with the ability to assess complex business challenges, identify opportunities, and implement solutions that improve profitability, efficiency, and customer experience.
- Deep understanding of modern sales methodologies, customer buying behaviors, pricing strategies, and consultative selling practices.
- Demonstrated ability to lead, develop, coach, and retain high-performing teams through effective performance management, training, and employee engagement.
- Exceptional communication, collaboration, negotiation, and conflict-resolution skills, with the ability to influence stakeholders across all levels of the organization.
- Highly adaptable, results-oriented leader with strong organizational skills, sound decision-making abilities, proficiency in Microsoft Office applications, and the ability to travel occasionally, including overnight travel.
Compensation & Benefits
- Compensation will be market-competitive and aligned with the scope and impact of the role. Candidates meeting the position qualifications, compensation details will be discussed openly during the screening process, base salary of $80,000.00 to $120,000.00; base salary offered is determined by relevant experience, education, certifications, and geographic location as compared to others doing substantially similar work. plus, this role is eligible for position specific. In addition to base salary, there is aperformancedriven incentiveearning opportunity of $40,000+ annually, allowing high performers to share in the success they help create.
- Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.
About ATS - Succeed today. Grow tomorrow.
Founded in 1955, Anderson Trucking Service, Inc. (ATS) is a leading global transportation and logistics company headquartered in St. Cloud, Minnesota. With over 70 years of experience behind us, ATS has expanded into a powerful community of professional drivers, and dedicated employees who keep our mission moving forward.
At ATS, our core values of integrity, determination, responsibility, innovation, and excellence are the foundation of everything we do, including our approach to employee development. We believe in investing in our people, rewarding hard work and ambition with real opportunities to advance in your career. If you're looking for a fulfilling career path instead of "just a job," ATS could be the place for you.
This organization participates in E-Verify.
We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm your authorization, you will be given written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action is taken against you, including termination of employment.
Employers may not use E-Verify to pre-screen job applicants or to discriminate based on citizenship status or national origin.
Right to Work
Esta organización participa en E-Verify.Proporcionaremos al gobierno federal la información de su Formulario I-9 para confirmar que está autorizado para trabajar en los Estados Unidos. Si E-Verify no puede confirmar su autorización, se le darán instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para resolver el problema antes de que se tome cualquier medida en su contra, incluida la terminación del empleo.
Los empleadores no pueden usar E-Verify para preseleccionar solicitantes de empleo ni para discriminar por motivo de estatus de ciudadanía u origen nacional.
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