Architectural Services, Communication Skills, Construction, Corrective Action, Crystal Reports, Customer Relations, Customer Support/Service, ERP (Enterprise Resource Planning), Establish Priorities, High School Diploma, Identify Issues, J D Edwards, Java IDE (Integrated Development Environments), Microsoft Product Family, Multitasking, Organizational Skills, Pricing, Resolve Customer Issues, Sales, Technical Support
LOCATION
Wichita, KS
POSTED
24 days ago
Responsibilities
Communicate effectively with customers, contractors and architects through various channels
Respond promptly to customer inquiries, acknowledge and resolve customer complaints, communicate and coordinate with colleagues as needed
Coordination of Orders, Quotes, Samples, and Detail Requests
oOrder entry into JD Edwards (JDE) database
oOrder completion/preparation of orders for Scheduling
oEntry or approval of physical samples / literature
oEntry or approval of detail requests to Drafting
oQuoting for reps or customers
Offer solutions for problems with product or processes and initiate preventative and corrective actions
Maintain accurate detail of job history in the ERP system and Sales folders
Provide special pricing for reps as needed•Perform other duties as needed
Knowledge & Skills
Ability to communicate professionally and effectively both orally and in writing
A passion for helping others and a positive, solution- oriented attitude
Ability to develop and maintain strong relationships with clients and team members
Ability to maintain composure during difficult conversations
Ability to multi-task and prioritize tasks in accordance with business needs
Technical aptitude and ability to effectively utilize Microsoft suite programs and an ERP system and runreports
Experience
2 or more years of experience in a customer service role utilizing an online ordering platform andproviding technical support
Experience troubleshooting technical problems and providing solutions
Experience utilizing MS Suite, Crystal Reports, and ERP software
Experience working with or in architectural, construction, or engineering firms or similar is preferred
Education
High school diploma or equivalent is required
Post-secondary technical education preferred
Other Requirements
Physical- This position operates in a professional office environment. This role routinely uses standardoffice equipment such as computers, phones, photocopiers, and filing cabinets.