Customer Service Coordinator

Make Every Order Count as a Sales Support Coordinator - Urgently hiring in the Solon area! 

Job Title: Customer Service Coordinator
Pay: $50,000-$55,000 per year
Hours: Monday-Friday, 8:00 AM-4:00 PM
Start Date: ASAP

Ready to take the next step in your career? Join an established, growing company in the Solon, OH area as a Customer Service Coordinator and become a key part of a team focused on customer satisfaction and operational success.

In this role, you’ll help keep orders moving smoothly from initial entry to final delivery, serving as a trusted point of contact for customers. You’ll collaborate with teams across the business to resolve issues, maintain accurate order details, and ensure customers receive timely updates and dependable service.

What You'll Do
As a Customer Service Coordinator, you will be responsible for:

• Process incoming sales requests and maintain up-to-date order information in company systems.
• Review order specifications to ensure product details, quantities, and delivery expectations are properly documented.
• Keep customers informed about order progress, production timelines, and shipment schedules.
• Partner with internal departments to address order revisions, inventory concerns, scheduling changes, and transportation needs.
• Investigate and resolve order-related questions or service issues while documenting updates and maintaining accurate records.

#SSO