About The Role
As a Customer Service Coordinator in our Service department, you will play a key role in delivering an exceptional client experience in a high-volume medical aesthetics environment. This salaried, full-time position is responsible for coordinating day-to-day client interactions, ensuring efficient scheduling, and serving as a primary point of contact for providers, clinical trainers and field engineers. You will balance professionalism and empathy while managing a fast-paced workflow, supporting both clinical and administrative teams to maintain a smooth, welcoming, and compliant practice.
What You'll Do
- Coordinate scheduling of installations, repairs, preventative maintenance, and clinical training across Acclaro Medical’s device portfolio
- Manage calendars and logistics for field service engineers and clinical trainers
- Respond to customer inquiries via phone and email in a timely, professional, and solutions-focused manner
- Maintain accurate and detailed records in Salesforce CRM, including service history, preventative maintenance schedules, service agreements, and training documentation
- Ensure proper inventory management and coordination for planned maintenance and service calls
- Support escalation and resolution of technical and service-related issues in collaboration with internal departments
- Provide proactive customer updates and ensure all stakeholders are informed of timelines and next steps
- Act as the internal point of contact for coordination across sales, clinical, service, and logistics teams
- Support cross-functional efforts to improve service workflows and overall customer satisfaction
Qualifications
- Bachelor’s Degree strongly preferred
- Minimum of 4 years of experience in a coordination or technical support role, preferably in the healthcare or medical device industry
- Strong organizational and problem-solving skills with proven attention to detail
- Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- Hands-on experience with Salesforce CRM is preferred
- Excellent communication skills, both verbal and written
- Ability to multi-task and prioritize in a high-volume, fast-paced environment
- Demonstrated ability to work cross-functionally and independently
- Strong interpersonal skills with a customer-first mindset
- Flexible availability, with occasional evening or weekend hours as needed