Hamilton Connections is seeking candidates for a customer service coordinator position at a company in New Milford CT. This is a temp-to-hire position.
The customer service coordinator interacts with external and internal customers to process orders and answer/resolve inquiries about processing orders, products and services.
The hours are 8:15 a.m.-5 p.m., Monday-Friday. The salary is $20 an hour.
Job Responsibilities:
- Process customer orders according to their specific requirements and the established company policies
- Handle in house questions or issues between customer service and all other functional areas
- Receive customer concerns to resolve or communicate to other appropriate areas for resolution
- Appropriately record details of customer transactions or interactions
- Observe utmost confidentiality in all interactions with manager, peers and customers
- Maintain positive and professional relationships with customers and all internal staff
- Understand and follow all company policies
- Other duties and projects as assigned
Job Requirements:
- High school diploma or equivalent
- 1 year of related customer service experience
- Proficiency with computers including the Microsoft Office suite of applications (Excel, Word, PowerPoint)
- Knowledge of ERP or order-entry systems
- Time management skills and the ability to manage multiple tasks simultaneously
- Excellent phone skills and the ability to handle problems adeptly and leave customers satisfied
- Familiarity with Good Manufacturing Practices (GMP) is preferred
- Familiarity with Food Safety and Defense / HAACP is preferred
- Able to pass pre-employment screenings