| Location | Albuquerque, NM (Remote) |
| Salary | $16.83–$18.45 Per Hour |
About the opportunityWinnCompanies is searching for a Customer Service Coordinator. In this remote role, you will be responsible for receiving and recording maintenance service requests for military residents via phone calls and online tickets. You will handle resident questions and concerns regarding service requests, code and route non-work order requests, and provide excellent documentation and escalation for service requests that require additional follow-up.We are currently hiring for the following shift: Monday through Friday, from 6:00PM to 3:00AM EST.This opportunity offers a firm pay range of $16.83-$18.45 per hour. Final pay will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.Please note that this is a 100% remote job, and applicants must reside in a state that Winn operates in. Applications will be accepted until Noon EST Monday, September 14th.Responsibilities:
Provide excellent customer service to residents, technicians, and project site employees, answering customer questions and concerns regarding service requests.Receive emergency and non-emergency service request via online, email, or calls from resident.Create work orders in a timeline manner to include online work orders and voicemails.Handle all calls, including troubleshooting and scheduling resident service request needs.
Requirements:
High school diploma or GED equivalent.1-3 years of relevant work experience in a customer service role handing difficult conversations and escalations.Advanced skills with Microsoft Office applications and other forms of technology.Excellent telephone and oral communication skills.High Speed internet. A quiet, distraction free work environment.Superb attention to detail.Ability to manage time effectively.Ability to make decisions and solve problems.Ability to adapt and prioritize within a fast-paced environment
Preferred Qualifications:
Extensive customer service or administrative experience.Experience with Yardi or other property management software.Experience with scheduling / work order service ticket platforms.