Customer Service Coordinator

Customer Service Coordinator | $21-$25 Hourly | North Naples, FL

Join a Team Where Your Work Makes an Impact

Empowered Global is looking for a Customer Service Coordinator who enjoys helping people, staying organized, and being part of a team that truly supports one another.

We are a locally owned electrical contractor specializing in generators, residential service, and remodeling projects. Our reputation has been built on doing the right thing, delivering quality work, and treating both our customers and employees with respect.

If you are looking for more than just a job and want to be part of a company that invests in your growth, we'd love to meet you.

Schedule: Monday - Thursday: 8:00 AM - 5:00 PM, Fridays 8:00AM - 3:00PM

Pay: $21.00 - $25.00 hourly

What We Offer:

• Comprehensive Benefits: Medical, dental, and vision coverage
• Retirement Savings: 401(k)-style retirement plan with up to 3% company match
• Paid Time Off & Holidays: Enjoy time away to recharge
• Team-Focused Culture: Company outings every six months including Christmas parties, spa days, fishing trips, escape rooms, axe throwing, and more
• Career Growth: We support employees who want to develop their skills and advance
• Values-Driven Workplace: Our core values are Empower, Integrity, Professionalism, Leadership, and Service

Key Responsibilities:

In this role, you will help create a positive experience for both customers and team members by:

• Managing incoming customer calls with professionalism and a helpful attitude
• Coordinating and scheduling service appointments
• Educating customers on maintenance agreements and 10-year extended warranty options through a consultative approach
• Supporting daily office operations with administrative tasks
• Delivering exceptional customer service throughout the customer journey
• Collecting customer payments
• Managing membership contract renewals
• Following up with installation leads
• Monitoring jobs for return trips and customer follow-up needs
• Monitoring the Kohler Management Pro app for system shutdown notifications

What You Bring:

• Minimum 1 year of customer service and scheduling experience
• Strong English communication skills, both written and verbal
• Excellent organization skills with the ability to manage multiple priorities
• A team-oriented mindset and willingness to collaborate
• Attention to detail and strong follow-through
• Experience with Microsoft Office programs including Word, Excel, and Outlook
• High school diploma or GED

Preferred Qualifications:

• Experience using Service Titan software
• Familiarity with the local service area including Bonita Springs, Naples, and Estero

At Empowered Global, you'll be part of a company where your contributions are recognized, your ideas are valued, and your success matters.

If you're ready to join a supportive team and build a long-term career, apply today!

Candidates will be required to pass a background check upon being given a conditional offer of employment