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Customer Service Coordinator

Michael Page International

  • Manhattan, New York
  • 4 days ago
  • $24–$26 Per Hour
  • Temporary

Highlights

Manage phone lines, event inboxes, and live chat during working hours to ensure all queries are answered swiftly, informatively, and politely. The Successful ApplicantMinimum of 1 year of experience in a customer service role: ideally in an administrative or support role, preferably within events or a corporate setting.
Michael Page International

Numbers & Facts

LocationManhattan, New York
Job TypeTemporary
IndustryStaffing/Employment Agencies
Salary$24–$26 Per Hour
Company Size10,000 employees or more
Websitehttps://www.michaelpage.ca/

Description

Job TitleMust be able to work on-site in Manhattan. 3 Month Contract.Job DescriptionRespond to customer inquiries promptly and professionally via phone, email, or other communication channels.Coordinate with internal teams to resolve customer issues efficiently.Maintain accurate records of customer interactions and update the database as needed.Provide product or service information to customers and assist with troubleshooting.Identify and escalate priority issues to the appropriate team members.Ensure customer satisfaction by following up on unresolved issues.Assist with administrative tasks as required by the department.Manage phone lines, event inboxes, and live chat during working hours to ensure all queries are answered swiftly, informatively, and politely.Review pass applications and eligibility for our special criteria pass types such as Start-Ups, Investors, Retailers.You'll support department initiatives and projects, for example, elevating the on-site customer experience. This could include supporting our loyalty recognition initiative, contributing to customer onboarding emails, webinars and dedicated web pages for FAQs.The Successful ApplicantMinimum of 1 year of experience in a customer service role: ideally in an administrative or support role, preferably within events or a corporate setting.Experience handling high volumes of emails and calls is essential.Bilingual is a plus, but not required.Ability to commit to a 3 month assignment.Experience using Salesforce and Live Chat platforms is a plus, but not essential as full training will be provided.Strong communication skills, both verbal and written.Problem-solving skills and the ability to handle challenging situations effectively.Attention to detail and strong organizational skills.What's on OfferContract assignment for 3 months.

About Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job. In Canada, we focus on recruiting for the following areas: Banking and financial services Digital and e-commerce Engineering and manufacturing Finance and accounting Human resources Information technology Marketing Oil and gas Procurement and supply chain Property and construction Sales An Established Brand The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry. A Market Leader The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world. Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.

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