Customer Service Coordinator II

Responsibilities: of the Customer Service Coordinator II: • Respond to customer and stakeholder inquiries via phone, email, and chat regarding products, services, policies, and procedures. • Process customer requests including account updates, order modifications, account creation, and basic troubleshooting. • Document customer interactions within CRM and service management systems to maintain accurate records. • Resolve routine to moderately complex issues independently and escalate higher-level concerns when necessary. • Support service quality initiatives by identifying recurring issues and contributing feedback for process improvements. Requirements of the Customer Service Coordinator II: • High school diploma or equivalent required. • 1+ years of customer service, call center, customer support, or client-facing experience. • Working knowledge of healthcare privacy and laboratory regulations such as HIPAA, CLIA, CAP, GDPR, NYSDOH, or ISO 15189. • Experience using CRM platforms, ticketing systems, and Microsoft Office applications. • Strong communication, organization, problem-solving, and customer relationship skills. • Ability to work independently while collaborating effectively within a team environment. Compensation: for the Customer Service Coordinator II: • Salary range: $20.00 - $30.00 per hour • Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.