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Customer Service Coordinator

HEICO Corp

  • Derby, KS
  • 30+ days ago

    Highlights

    Under the direct supervision of the Customer Support Manager, they will be expected to have strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. Job Summary: The Customer Service Coordinator's mission is to assist customers with product orders while performing various office duties daily and when requested.
    HEICO Corp

    Numbers & Facts

    LocationDerby, KS
    IndustryAerospace and Defense
    Company Size5,000 to 9,999 employees
    Year Founded1957
    Websitehttps://www.heico.com/

    Description

    Job Summary:

    The Customer Service Coordinator's mission is to assist customers with product orders while performing various office duties daily and when requested. Under the direct supervision of the Customer Support Manager, they will be expected to have strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. This employee will play a key role in supporting MC2 customers while ensuring smooth communication with a focus on detail and accuracy.

    This job is ideal for a self-starter who thrives in a positive environment and enjoys contributing to a team.

    Job Functions:

    Essential:

    • Answers incoming phone calls and routes them to the appropriate party.
    • Serves as the primary point of contact for specific customers.
    • Greets visitors at the door and directs them to the appropriate department or employee.
    • Performs office tasks such as filling printer paper and distributing mail.
    • Provides cost, lead time, and status information to customers via email and/or telephone.
    • Coordinates professional responses to customer requests.
    • Approves and provides repair quotes to customers.
    • Enters and archives customer purchase orders, repair orders, scrapped orders, and cancellations into the company's MRP and Kinetic systems.
    • Collaborate with other departments (Engineering, Production, Accounting, Quality, and Materials) to support customer requests.
    • Assists with Accounting to help invoice and update purchase orders to receive payment, as necessary.

    Marginal:

    • Performs other assigned duties as deemed necessary or as required.

    About Company

    HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services. HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices. HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities. HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors. The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries. By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.

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