Customer Service Coordinator

Job Description

• Assist customers on all issues and act as a liaison between the customer and company personnel, by answering questions, offering solutions, and researching issues in a timely manner.
• Generate and retain all required reporting for the customer.
• Process customer orders in a timely and accurate manner according to customer requests.
• Communicate with the customer verbally and in writing with a professional and helpful approach.
• Collaborate with the operations manager, supervisors, and associates in a cooperative and respectful manner.
• Perform shipping and receiving duties as needed.
• Additional duties as assigned.