Customer Service Coordinator (CSC)

Arconic is currently in search of a Customer Service Coordinator to join our Kawneer Team based in Springdale, Arkansas.

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

At Arconic, we:

Act With Integrity : We lead with respect, honesty, transparency and accountability.

Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty : We build customer partnerships through best-in-class products and service.

Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value : We achieve success by generating and growing value for our stakeholders.

United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

You have: (required)

• HS diploma or GED equivalent from an accredited institution

• 2 years of experience in a customer service role

• Computer skills including: Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems;

• Proven customer service skills including prompt response and documentation;

• Data entry skills with attention to detail;

• Written and verbal communication skills;

• Construction or architectural field knowledge a plus.

• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position

Preferred Qualifications:

• Associates Degree from an accredited institution.

• Commercial or residential construction industry experience.

In this role, you will:

• Process and manage orders

• Review Purchase Orders [POs]

• Coordinate and advance project status

• Schedule orders to production based on standard lead times

• Interface with internal systems

• Follow established guidelines

• Interact with Order Specialist and Project Managers

• Generous training period

• Utilize or develop knowledge of product and price book

• Interact and coordinate with internal resources on projects

• Work in a shared mailbox with other team members

In this role, you will:

• Process and manage orders

• Review Purchase Orders [POs]

• Coordinate and advance project status

• Schedule orders to production based on standard lead times

• Interface with internal systems

• Follow established guidelines

• Interact with Order Specialist and Project Managers

• Generous training period

• Utilize or develop knowledge of product and price book

• Interact and coordinate with internal resources on projects

• Work in a shared mailbox with other team members