Customer Service Coordinator

This person will answer incoming calls, help customers identify and locate parts, process orders, and assist with resolving customer questions, complaints, and equipment-related issues. The ideal candidate enjoys helping customers and won't stop at simply answering a question—they will take ownership of the issue and work to find the right answer or solution.

We are partnering with an established Northeast Ohio company that provides a wide range of new and used industrial equipment, parts, service, and related products.

We are looking for a Customer Service Coordinator to be a key point of contact for customers. This person will answer incoming calls, help customers identify and locate parts, process orders, and assist with resolving customer questions, complaints, and equipment-related issues.

This is a great opportunity for someone who enjoys working directly with customers, is comfortable learning technical products, and takes pride in finding solutions.

Responsibilities

• Answer incoming customer calls and provide friendly, professional assistance
• Help customers identify and look up parts for industrial equipment
• Research product and part information to help customers find the correct items
• Enter and process customer orders accurately
• Provide pricing, availability, and other product information
• Assist customers with questions regarding equipment, parts, orders, and service
• Investigate customer complaints and issues and work to determine appropriate solutions
• Coordinate with sales, service technicians, vendors, and other departments as needed to resolve customer concerns
• Follow up with customers regarding open issues, orders, and service requests
• Maintain accurate customer and order information
• Assist with general administrative and customer service duties as needed

Qualifications

• Previous customer service, inside sales, order entry, parts, or related experience
• Bachelor's degree preferred.
• Strong telephone and communication skills
• Good problem-solving and follow-up skills
• Strong attention to detail and accuracy when entering orders
• Comfortable researching information and learning new products
• Ability to communicate professionally with customers who may be experiencing an issue or complaint
• Basic computer skills and the ability to learn company software
• Mechanical, industrial equipment, manufacturing, or parts experience is a plus

The Right Fit

We are looking for someone who is personable, dependable, organized, and good at solving problems.The ideal candidate enjoys helping customers and won't stop at simply answering a question—they will take ownership of the issue and work to find the right answer or solution.