Communication Skills, Customer Support/Service, Data Entry, Life Safety Systems, Order Management, Order Processing, Organizational Skills, Project Schedule, Project/Program Coordination, Purchase Orders, Sales Management, Time Management
LOCATION
Buffalo, NY
POSTED
30+ days ago
Position Overview: The Service Coordinator plays a key role in supporting the Account Manager and ensuring the smooth execution of life safety service projects. This position is responsible for coordinating with affiliates, managing work orders, and maintaining clear communication with clients to ensure timely and compliant project completion. Schedule: Monday- Friday 8 am to 5 pm Key Responsibilities:
Support the Account Manager with day-to-day coordination of service projects
Communicate with affiliates to obtain project quotes and follow up with clients for approvals
Issue and process purchase orders;update and maintain accurate work order records
Coordinate with Authorities Having Jurisdiction (AHJs) to determine permit requirements
Ensure affiliates secure necessary permits and have all required project information
Act as a point of contact for urgent service needs, coordinating quick resolution with affiliates
Schedule projects with affiliates and confirm timelines with all parties involved
Respond to client inquiries, providing excellent customer service and entering work orders as needed
Perform data entry and maintain organized, up-to-date records