Customer Service Coordinator

Job Title: Customer Service Coordinator
Location: Allentown, PA (Onsite)
Type: Contract (5-months, possible extension or conversion to full-time)
Pay: $18.00
Schedule: Mon–Fri, 7:30 AM–4:00 PM

Overview
We are seeking a Customer Service Coordinator to support onsite visitor logistics, badge management, and meeting coordination for a client of ours in Allentown, PA. This position is responsible for ensuring all guests follow facility security protocols, safety regulations, and cGMP requirements while supporting daily front-desk and administrative operations.

Responsibilities

• Create/manage visitor badges; verify identity and required screenings
• Maintain accurate visitor logs
• Escort visitors through approved areas; ensure PPE and site rules are followed
• Coordinate conference room scheduling and catering; set up/reset meeting spaces

• High school diploma or equivalent
• 1–2 years in reception, hospitality, security, or coordination
• Strong communication/customer service skills; comfortable with calendars/software
• Able to stand/walk for extended periods; occasional lifting up to 25 lbs
• Pharma/biotech experience a plus (not required)

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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