Customer Service Consultant - Fraud & Claims Rep

Title: Customer Service Consultant - Fraud & Claims Rep

Location: 801 Walnut Street, Des Moines, IA

Duration: 6 months

Work Engagement: W2

Work Schedule: Onsite - 8:00 a.m.-5:00 p.m. or 9:00 a.m.-6:00 p.m.

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Responsibilities

• Servicing Inbound and Outbound call assistance with Retail Fraud Phone line.

• Investigate potentially fraudulent activity while supporting team performance and cross-functional operational tasks.

• Recommend process and tool improvements that increase the efficiency of fraud and claims operations.

• Prioritize work independently and provide day-to-day leadership and mentorship to the Fraud & Claims team.

• Identify and submit customer complaints when applicable.

• Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters.

Required Qualifications

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

• Experience in customer service, financial services, fraud, or investigations.

• Equivalent experience may include a combination of work experience, training, military service, or education.

• Bilingual Spanish speaking and writing.

Preferred Qualifications

• Experience with cash vault operations and high-volume cash handling.

• Fraud and claims operations experience.

• Contact center or phone-based customer service experience.

• Proficiency with Microsoft Office applications, including Excel and Outlook.

• Ability to work independently with limited supervision.

• Strong initiative, problem-solving, and decision-making skills.

• Ability to navigate multiple systems and applications and use search tools to locate information.

• Retail Services and/or PLLC experience.