Customer Service Collections Rep

Thompson Health

  • Canandaigua, NY
  • 30+ days ago
  • $19.50–$23 Per Hour

Highlights

Main Function: Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts. Provide information regarding the system's payment policy, alternative financing, insurance options, state programs, and financial aid program.

Numbers & Facts

LocationCanandaigua, NY
Salary$19.50–$23 Per Hour

Description

Schedule: Per Diem (Monday-Friday - days)

Main Function:

  • Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts.
  • Provide information regarding the system's payment policy, alternative financing, insurance options, state programs, and financial aid program.
  • Responsible for the monthly review of potential bad debt transfers - reviews and completes transfers per policy and procedure guidelines.
  • Lives the CARES values and promotes the Thompson Way.

Qualifications:

  • Associates Degree preferred.
  • 2 to 3 years of previous medical billing or collection experience is required.
  • Familiarity with collection practices.
  • Excellent public/patient relations and communication skills.
  • Skills in using computers, including Excel and Word required.
  • Skills in using web-based patient financial applications/systems.

Pay Range: $19.50 - $23.00

Starting Pay: Based on Experience

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.

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