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Customer Service | Collections Clerk

NW Staffing

CLACKAMAS, OR

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JOB DETAILS
SALARY
$20–$25 Per Hour
SKILLS
Analysis Skills, Communication Skills, Contract Management, Corporate Compliance, Credit and Collections, Customer Relations, Customer Support/Service, Documentation, Fair Debt Collection Practices Act (FDCPA), Financial Compliance, Financial Services, High School Diploma, Information/Data Security (InfoSec), Multitasking, Negotiation Skills, Online Chat, Past Due Accounts, Physical Demands, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Quality Metrics, Regulatory Compliance, Resolve Customer Issues, State Laws and Regulations, Team Player, Typing
LOCATION
CLACKAMAS, OR
POSTED
23 days ago

If you're a customer-focused professional who thrives on solving problems, building trust, and helping people find financial solutions, this is your opportunity to grow your career with a supportive and collaborative team.

 SALARY: $20-$25/hr. DOE

LOCATION: Clackamas, OR

SCHEDULE: Full-time | Day-shift times vary; 6:00am-6:00pm window

WHY YOU’LL LOVE THIS ROLE
  • Make a meaningful impact by helping customers navigate financial challenges and identify payment solutions that fit their individual circumstances.
  • Build valuable expertise in customer service, collections, compliance, and financial services through ongoing training and hands-on experience.
  • Join a collaborative, team-oriented environment that values professionalism, ethical practices, and continuous learning.
  • Grow your career with opportunities to expand your skills, contribute to special projects, and develop within a stable, fast-paced organization. 

 WHAT YOU’LL DO
  • Deliver exceptional customer service by responding to inbound phone, email, text, and chat communications, addressing account inquiries, payment options, and account status while maintaining confidentiality and data security.
  • Perform outbound collections in compliance with FDCPA, TCPA, state regulations, and client guidelines by collecting payments, negotiating payment arrangements, documenting delinquency reasons, and providing required disclosures.
  • Maintain accurate and detailed documentation of all customer interactions, collection activities, payment commitments, and client/system procedures within the contract management system.
  • Uphold company compliance, quality, and ethical standards by following established policies, participating in training and audits, escalating disputes or compliance concerns appropriately, and supporting special projects and other assigned duties.
     

WHAT WE’RE LOOKING FOR
  • High school diploma or equivalent required, with 1–3 years of customer service experience and 3–5 years of collections experience; financial services experience preferred.
  • Strong communication, customer service, and negotiation skills with the ability to handle sensitive conversations professionally while maintaining confidentiality.
  • Proficient computer skills, including Microsoft 365 applications, advanced typing, and strong reading, writing, and documentation abilities.
  • Knowledge of collections compliance and quality standards, with the ability to follow established policies and procedures, manage multiple tasks, and remain seated for extended periods as required.

PHYSICAL REQUIREMENTS
This role requires the ability to remain seated for extended periods while using a computer, telephone, and other standard office equipment to perform daily responsibilities. The position also requires frequent typing, clear verbal communication, and the ability to read, analyze, and accurately enter information throughout the workday.

 

READY TO TAKE THE NEXT STEP?

This position is offered through NW Staffing Resources.  Simply select ‘Apply Online’ at the top of the post to submit your application.  If you'd like more information about this role or others within the industries we serve, we’d love to connect. Partner with a recruiter who will advocate for your goals, provide insight into the local market, and help you find the right fit. Call or text us directly for confidential consideration at: 503-242-0611


About the Company

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NW Staffing